The number of new healthcare IT systems deployed to caregivers is staggering. In the last 18 months, 56% of large hospitals have added an EHR and 48% have added CPOE. Other new systems include access to Health Information Exchanges (34%), new point of care solutions (27%) and telemedicine (14%).
Though caregivers report that these new systems are more useful in patient care and deliver better, more useful information, they also rate them as slower and harder to use. The cause of these frustrations with the new systems isn’t at the endpoint, it is with the supporting infrastructure.
This new report explores how large hospitals are managing the balance between IT tools used by caregivers and the supporting computing, storage and networking infrastructure.
- 84% of caregivers say that patient care is better with healthcare IT
- Caregivers view new solutions as more useful in patient care (43%) and more able to deliver the information that they need (34%)
- 41% of caregivers also rate new solutions as slower (20%) and harder to use (21%)
Endpoint State of Investment
- Hospitals continue to add complex systems; in the last 18 months, 56% have deployed an electronic health record (EHR) and 48% have deployed computerized physician order entry (CPOE)
Infrastructure State of Investment
Top Caregiver Frustrations
- 54% of caregivers report that healthcare IT is available but occasionally slow
- 14% say it’s available but often slow
- 96% of hospitals with 200 or more beds support mobile devices on the network
- 18% of hospitals with 200 or more beds have an established bring your own device (BYOD) program
- Help executives understand the business case for investing in infrastructure and endpoint solutions
- Evaluate the total cost of implementing a new endpoint solution and include that in the project budget
- Build ahead of capacity; anticipate new solutions will be added, and make the investment upfront. Responding to user concerns after the fact is often the most expensive approach
CDW Healthcare hired O’Keeffe & Company to conduct the online survey of hospital caregivers and healthcare IT professionals in January 2012.
Sample Size and Margin of Error:
- 202 hospital caregivers at hospitals with more than 200 beds: ±6.9% at a 95% confidence level
- 200 healthcare IT professionals at hospitals with more than 200 beds: ±6.9% at a 95% confidence level