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2008 CDW Telework Report

Feds Stuck in Second Gear; Private Sector Puts Petal to the Metal

According to the fourth annual CDW-G Telework report, private-sector telework growth approaches the Federal level, with 14 percent of private-sector employees teleworking, compared to 17 percent of Federal employees.

The national survey of Federal government and private-sector employees and IT professionals, also revealed that 76 percent of private-sector employers provide technical support for remote workers, up 27 percent over 2007. Coupled with Federal law, which requires agencies to enable telework for 100 percent of eligible employees, additional drivers for Federal telework include military base closings and realignments, traffic congestion, and environmental impacts.

Additionally, this year’s study identified IT security and business continuity as having a significant effect on an employee’s ability to telework. More stringent IT security requirements are controlling remote network access, contributing at least temporarily to the decline in employees who can continue their work offsite during a business disruption. Further, the study brought to light the fact that employees want greater work/life flexibility, but are still concerned that management resistance will stunt their careers.

Download Results

To view an in-depth analysis of the 2008 CDW-G Telework Report, please complete the information form at the link below.

Key Findings

  • Despite strong support for telework, a sizeable gap remains between telework policies and telework in practice
  • Private-sector employers have taken significant steps to expand telework iniatives

  • Almost all Federal agencies offer teleworkers help desk support by phone
  • Private-sector employers are boosting support investments significantly

  • More stringent IT security requirements are controlling remote network access, contributing at least temporarily to the decline in employees who can continue their work offsite during a business disruption
  • IT security tops the list of telework concerns among IT professionals

  • Creation of a COOP plan is critical – all employees must know what to do in the event of an emergency
  • All employees need to rehearse procedures for remote working in the event of an emergency

  • Employees are equally or more productive when telecommuting than they are in the office
  • Telecommuting can improve employee recruitment, satisfaction and retention

Methodology

CDW-G executed the research for the 2008 Telework Report in February and March 2008. The 2008 CDW-G Telework Report, based upon online, telephone and in-person interviews with 550 Federal employees; an online survey of 273 Federal IT professionals; a panel survey of 539 private-sector employees; and a panel survey of 452 private-sector IT professionals, is the first and only side-by-side comparison of telework adoption and IT support in both markets. The margin of error for the report is +/- 4.12 percent for Federal employees, +/- 5.89 percent for Federal IT professionals, +/- 4.16 percent for private-sector employees, and +/- 4.56 percent for private-sector IT professionals.